FAQ's

The Welbeck Hotel is able to arrange travel to and from the Island in conjunction with our A.T.O.L. registered agents, Isle of Man Events Services & VisitIOM.com.

Isle of Man Events Services can be contacted on 01624 664460. Their friendly and efficient team make getting to the Isle of Man a breeze, offering excellent packages by air & sea to ensure you get the best experience of the island.

Visit their website here.

The Welbeck is on a hill- but don’t let that put you off! Because we are off the promenade, we benefit from the quiet street and sea views from most rooms. All ground floor facilities are accessible by ramp from the street to the front door of the main ‘Welbeck’ building – Restaurant, Bar, and disabled toilet with baby changing facilities.

Rooms

The ‘Hotel’ is made up of 2 Victorian buildings. The George family bought the Welbeck in 1978, and bought next door ‘Bella Casa Hotel’ in 1994, meaning there are quirky corridors to navigate due to the amalgamation of the buildings.

In 1987, we installed our somewhat ‘bijou’ lift, which was all that was viable at the time, space-wise. Although ‘classic’, the lift works extremely well but it is small, and some larger wheelchairs may not fit but can be left downstairs.

With our refurbishments, we have installed walk-in showers in 5 rooms, and there is a ‘wet room’ on the first floor in 101.

Whilst we are restricted with the Victorian infrastructure, please let us know of your requirements, and we will always do our best to accommodate your needs.

Apartments

Our Self-Catering apartments, formerly ‘The Granada Hotel’, has it’s own separate entrance but you can access from the bar area within the Hotel itself. There are stairs to negotiate up to the front door, and then a flight up to the small lift.

When we bought the apartment block in the early 2000s, we set to work on the lift shaft which is at the back of the building leaving enough room before the cliff face to satisfy fire regulations, meaning it stops between floors. Ideal? Probably not, but it works well.

Therefore depending on your capability, it may not be appropriate for those mobility issues.

YES, we are open to the public…

Check out our fantastic array of menus for breakfast, brunch, & lunch here

And for evening meals here

There is an area in the hall with a comprehensive supply of brochures from Isle of Man organisations. You may book your own or Reception can arrange for you.

DID YOU KNOW you can use your English Heritage Pass to get in to our heritage sites too!? If you are not a card holder – order your Manx Heritage pass here.

The Visit Isle of Man website hosts a great number of ‘Things to do’.

There are fantastic “Go Explore” cards to get around – visit this website for more information.

We are OPEN to the public.

Breakfast is served from 7.15am – 9.30am (until 10 on weekends), and consists of an array of Continental items including cereals, fresh fruit, yoghurts, milk, butter and jams.  The highly rated cooked breakfast is prepared to order, where you can choose from the classic ‘Full Manx’ or Eggs Benedict, and Devereau’s Manx Kippers, with extra supplemented items such as avocado and smoked salmon.

You may find your table, and your server will ask for your tea/coffee preference, your hot order including toast.

Dinner served in the Conservatory Restaurant or the Rosebery Bar (wherever you are more comfortable): Monday-Saturday from 5.30pm-8.30pm. Sunday from 5pm.

Brunch served in the Conservatory Restaurant from 11am-2pm on Saturdays and Sundays. Check out our ‘Bottomless Brunch’ offer of 6 drinks with a meal for just £30 per person! Residents can benefit from subsituting their early breakfast for this service – selected options only.   

Sunday Lunch is served 12-2pm.

Our Rosebery Suite Bar & Lounge has a relaxing atmosphere- perfect for pre and post meal drinks. There is a T.V. for use in the Alexander Gill room, up the stairs from the main bar area. The bar is open from early afternoon until midnight, though this is subject to management discretion.

Happy Hour is served from 5.30-7pm Thursday, Friday, Saturday.

You can usually park within 70-80 metres outside of the hotel. Street parking around the Hotel is free and unrestricted. There are only three houses on our part of Mona Drive, so the hill acts as a good overflow during busy periods. Unfortunately there is no car park as the area was built in Victorian times.

When parking elsewhere, please be mindful of restrictions in parking ‘zones’. You may need a ‘Parking Disc’ which Reception may have, or available at any petrol station or the Sea Terminal Welcome Centre. There are car parks dotted around Douglas, and information can be found here.

There is no set check-in time. However departing guests have until 11.00am to vacate their room and we also have to clean it. Whilst we will make every effort to make your room ready as soon as possible and will let you straight into your room if it is vacant, the only way to ensure early check-in is to book is to reserve it the night before. Luggage may be left at any time.

Please inform us if you are arriving/departing between 12.00 am and 7.00 am.

There is free, high-speed Wi-Fi throughout the building. The network is protected but you can access password from Reception or the Guest Information in your room.

Please enquire at Reception should you need anything printing or copying. This may not be available during busy periods.

Due to the fact that many visitors arrive early in the morning, guests are asked to note that rooms must be vacated by 11.00 am on the day of departure.

In the event of a room not being vacated (without prior arrangements having been made) the management reserves the right to move all personal belongings and cannot accept responsibility for inconvenience or loss that may occur. Luggage may be left with us.

Each room is supplied with a hair dryer.

8.00 am to 08:00 pm (30% Surcharge)

(Continental breakfast and light snacks only)

Full breakfast – Surcharge £3.00

Our housekeepers service rooms and apartments daily (yes, even post COVID!), unless your ‘Do Not Disturb’ sign is left on your door.

In our bid to reduce plastics as an Eco Biosphere Partner, we were forced to get rid of our small bottles of hair and body gel last year.

Many people bring their own- but for those travelling light, we have implemented an eco-friendly option after consulting our friends at Gellings Hygiene & Catering.

You will find these dispensers in all of our bathrooms.

Please order the night before.

Consists of a sandwich on white or brown bread, crisps, piece of fruit, packet of biscuits, and bottle of water.

The beauty of preparing meals to order is that we can use alternatives to our ingredients in most dishes. Whilst we do try to hold as much in stock, we do try to avoid waste where possible. With this in mind, please try and let us know in advance of any special requirements so that we can make your visit as smooth as possible.

Things we have implimented to assist those with special requirements, are (but not limited to):

Gluten-free biscuits for hospitality trays (which can also be used in our tasty homemade desserts)

Gluten-free cereals

Separate toaster for gluten free bread/gluten free buns for burgers

Soya and/or oat milk etc. (please let us know your preference)

As mentioned, we are able to provide certain items if we are given sufficient notice- preferably 24-48 hours notice.

Guests are requested to settle their accounts the previous evening if departing before 7.00 am . Payment may also be made by cash and most Credit or Debit cards.

If you prefer to settle by BACS: Sort Code 55-91-00 Account no. 12639184 Welbeck Hotel Ltd. Isle of Man Bank Current Account

There are no service charges added to any bills/invoices at the Welbeck Hotel & Bar.

All gratuities are given to the staff, including credit/debit card payments from which we do not deduct an amount to cover any commissions etc. to the banks/credit card companies.

Tips are pooled and handed to Irene (Proprietor.)

The total amount of tips received for the week are added up and divided between the staff and it is distributed according to how many hours they worked in that given week.

There is no ‘points’ system and all members of the workforce are considered equal.

The owners of the business are not shareholders in this system.

All rooms have a safe that is large enough to take most laptops and the doors are protected by VingCard which has an entry audit. Please note that no name or personal information of any description besides your leaving date is stored on your keycard.

Your luggage may be left with us on days of arrival and departure.

We do not charge for children under 2. We are required to be aware of all occupants in the unlikely event of fire, so please let us know.

Travel cots are available as a complimentary special request item through the front desk. The number of available cots is limited and will be provided on a first come, first served basis.

You may bring your own baby listening devices but we take no responsibility for their function.

We offer the convenience of the launderette which is located in our apartments building, which is the adjoining property from the bar.

There is a flight of stairs to negotiate before going through the glass door, and to your left (opposite the lift) you will find a coin operated washing machine and tumble dryer. The machines take a £1 coin, and we can provide detergent if necessary.

To avoid a fire hazard, please ensure the fluff is removed from the dryer after each use.

To call between rooms, simply dial the room number required. For Reception, please call ‘604’ however please be aware in busier periods, you may expect a delay.

Depending on your mobile phone network, it may not work on the Isle of Man.

There are local phone companies, Sure & Manx Telecom, where you can get a temporary SIM, should you require it.

Your hotel phone only allows for internal calls.

Please ask at Reception should you need to call an external number, and we can provide a handset.

All rooms have en-suite bathrooms, with either a shower over bath, or walk-in showers. Please let us know your preference and we will do our best to accommodate.

Yes, we have a strict ‘Non-Smoking’ policy in place, with a minimum £300 fine for non-compliance. This is to ensure the safety and comfort of your fellow guests. The Welbeck was the first Hotel on island to ban smoking on our Premises after an ashtray was knocked on to a bed in a family room, and burnt a hole almost entirely through the mattress.

I’m afraid during the summer months, we are unable to dedicate the time to cleaning after your furry friends. During autumn/winter, pets may be allowed but please ask. There will be a surcharge of £10 per day.