Frequently Asked Questions

Some hopefully helpful tips.

Answers for Guests

We have put together this page to help you with some answers to the most frequently asked questions we get from our guests.

They are by no means a way designed to stop you calling us with a question, if you need any further information or clarification please do not hesitate to call us on 01624 675 663 or drop us an email using the contact form below.

There is free, high-speed Wi-Fi throughout the building. The network is protected but you can access password from Reception or the Guest Information in your room.

Please enquire at Reception should you need anything printing or copying. This may not be available during busy periods.

You can usually park within 70-80 metres outside of the hotel. Street parking around the Hotel is free and unrestricted. There are only three houses on our part of Mona Drive, so the hill acts as a good overflow during busy periods. Unfortunately there is no car park as the area was built in Victorian times.

When parking elsewhere, please be mindful of restrictions in parking ‘zones’. You may need a ‘Parking Disc’ which Reception may have, or available at any petrol station or the Sea Terminal Welcome Centre. There are car parks dotted around Douglas, and information can be found here.

There is no set check-in time. However departing guests have until 11.00am to vacate their room and we also have to clean it. Whilst we will make every effort to make your room ready as soon as possible and will let you straight into your room if it is vacant, the only way to ensure early check-in is to book is to reserve it the night before. Luggage may be left at any time.

Due to the fact that many visitors arrive early in the morning, guests are asked to note that rooms must be vacated by 11.00 am on the day of departure.
In the event of a room not being vacated (without prior arrangements having been made) the management reserves the right to move all personal belongings and cannot accept responsibility for inconvenience or loss that may occur. Luggage may be left with us.

Please inform us if you are arriving/departing between 12.00 am and 7.00 am.

Each room is supplied with a hair dryer.

Breakfast 7.15 am to 9.30 am – Weekends 7.15 am to 10.00 am
Dinner 5.30 pm to 8.30 pm served in the Rosebery Bar/Lounge & Conservatory Restaurant Tuesday-Saturday.

7.00 am to 09:00 pm (30% Surcharge)
(Continental breakfast and light snacks only)
Full breakfast – Surcharge £3.00
Sandwiches, tea and coffee are served throughout the day.

Please order the night before.

Consists of a sandwich on white or brown bread, crisps, piece of fruit, packet of biscuits.

The bar is usually open from morning until midnight, though this is subject to management discretion.

Happy Hour is served from 5.30-7pm Thursday, Friday, Saturday.

Guests are requested to settle their accounts the previous evening if departing before 7.00 am . Payment may also be made by cash and most Credit or Debit cards.

If you prefer to settle by BACS: Sort Code 55-91-00 Account no. 12639184 Welbeck Hotel Ltd. Isle of Man Bank Current Account

There are no service charges added to any bills/invoices at the Welbeck Hotel & Bar.
All gratuities are given to the staff, including credit/debit card payments from which we do not deduct an amount to cover any commissions etc. to the banks/credit card companies.
Tips are pooled and handed to Irene (Proprietor.)
The total amount of tips received for the week are added up and divided between the staff and it is distributed according to how many hours they worked in that given week.
There is no ‘points’ system and all members of the workforce are considered equal.
The owners of the business are not shareholders in this system.

All rooms have a safe that is large enough to take most laptops and the doors are protected by VingCard which has an entry audit. Please note that no name or personal information of any description besides your leaving date is stored on your keycard.

May be left with us on days of arrival and departure

We do not charge for children under 2. We are required to be aware of all occupants in the unlikely event of fire, so please let us know.

Travel cots are available as a complimentary special request item through the front desk. The number of available cots is limited and will be provided on a first come, first served basis.

You may bring your own baby listening devices but we take no responsibility for their function.

We offer the convenience of the launderette which is located in our apartments building, which is the adjoining property from the bar.

There is a flight of stairs to negotiate before going through the glass door, and to your left (opposite the lift) you will find a coin operated washing machine and tumble dryer. The machines take a £1 coin, and we can provide detergent if necessary.

To avoid a fire hazard, please ensure the fluff is removed from the dryer after each use.

To call between rooms, simply dial the room number required. For Reception, please call ‘604’ however please be aware in busier periods, you may expect a delay.

Depending on your mobile phone network, it may not work on the Isle of Man.

There are local phone companies, Sure & Manx Telecom, where you can get a temporary SIM, should you require it.

Your hotel phone only allows for internal calls.

Please ask at Reception should you need to call an external number, and we can provide a handset.

The Welbeck Hotel is able to arrange travel to and from the Island in conjunction with our A.T.O.L. registered agents, Isle of Man Events & VisitIOM.com

There is an area in the hall with a comprehensive supply of brochures from Isle of Man organisations. You may book your own or Reception can arrange for you.

In our bid to reduce plastics as an Eco Biosphere Partner, we were forced to get rid of our small bottles of hair and body gel last year.

Many people bring their own- but for those travelling light, we have implemented an eco-friendly option after consulting our friends at Gellings Hygiene & Catering.

You will find these dispensers in all of our bathrooms.

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