Frequently Asked Questions

Some hopefully helpful tips.

Answers for Guests

We have put together this page to help you with some answers to the most frequently asked questions we get from our guests.

They are by no means a way designed to stop you calling us with a question, if you need any further information or clarification please do not hesitate to call us on 01624 675 663 or drop us an email using the contact form below.

Internet/Wi-Fi

There is free Wi-Fi throughout the building and we also have a computer that can be used situated in the bar. The network is protected but you can access password from Reception.

Car Parking

Street parking around the Hotel is free and unrestricted. There are only three houses on our part of Mona Drive, so the hill acts as a good overflow during busy periods. Unfortunately there is no car park as the area was built in Victorian times.

Check In

There is no set check-in time. However departing guests have until 11.00am to vacate their room and we also have to clean it. Whilst we will make every effort to make your room ready as soon as possible and will let you straight into your room if it is vacant, the only way to ensure early check-in is to book is to reserve it the night before. Luggage may be left at any time.

Departure Time

Due to the fact that many visitors arrive early in the morning, guests are asked to note that rooms must be vacated by 11.00 am on the day of departure.
In the event of a room not being vacated (without prior arrangements having been made) the management reserves the right to move all personal belongings and cannot accept responsibility for inconvenience or loss that may occur. Luggage may be left with us.

Late Arrivals/Early Departures

Please inform us if you are arriving/departing between 12.00 am and 7.00 am.

Hair Dryers

Each room is supplied with a hair dryer.

Restaurant

Breakfast 7.15 am to 9.30 am – Weekends 7.15 am to 10.00 am
Dinner 6.30 pm to 9.00 pm
Lunch 12.30 pm to 2.30 pm (Sunday Only)

Room Service

7.00 am to 11.00 pm (30% Surcharge)
(Continental breakfast and light snacks only)
Full breakfast – Surcharge £3.00
Sandwiches, tea and coffee are served throughout the day.

Packed Lunches

£7.00 Please order the night before.

Consists of a sandwich on white or brown bread, water, crisps, piece of fruit, packet of biscuits

Bar

The bar is usually open from morning until midnight, though may shut earlier if there are no customers.

Accounts

Guests are requested to settle their accounts the previous evening if departing before 7.00 am . Payment may also be made by cash and most Credit or Debit cards.

If you prefer to settle by BACS: Sort Code 55-91-00 Account no. 12639184 Welbeck Hotel Ltd. Isle of Man Bank Current Account

Service Charge

There are no service charges added to any bills/invoices at the Welbeck Hotel & Restaurant.
All gratuities are given to the staff, including credit/debit card payments from which we do not deduct an amount to cover any commissions etc. to the banks/credit card companies.
Tips are pooled and handed to Irene (Proprietor.)
The total amount of tips received for the week are added up and divided between the staff and it is distributed according to how many hours they worked in that given week.
There is no ‘points’ system and all members of the workforce are considered equal.
The owners of the business are not shareholders in this system.

Safe & Security

All rooms have a safe that is large enough to take most laptops and the doors are protected by VingCard which has an entry audit. Please note that no name or personal information of any description besides your leaving date is stored on your keycard.

Luggage

May be left with us on days of arrival and departure

Baby Listening

You may bring your own baby listening devices but we take no responsibility for their function

Internet Access/Wi-Fi,Copying, Printing

We have a high speed Wi-Fi system for use of residents, free of charge.

Please ask at reception.

Laundry/Dry Cleaning

There is a coin operated launderette and also a laundry service within the Hotel which is available to Guests. Dry cleaning is done by a local firm. No responsibility can be accepted for loss or damage.

Telephone

We no longer have direct dial telephones

Packages by Air & Sea

The Welbeck Hotel is able to arrange travel to and from the Island in conjunction with our A.T.O.L. registered agents, Isle of Man Events & VisitIOM.com

Activities, Hire Car, Etc.

There is an area in the hall with a comprehensive supply of brochures from Isle of Man organisations. You may book your own or Reception can arrange for you.

Get In Touch

If you need any pre-visit information please get in touch. We also welcome feedback from our guests.

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Meal Reservations

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Sweeney Todd - Demon Barber of Fleet Street, DATE CHANGE!!

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NOW PLAYING FROM 12TH TO 18TH MARCH!! See Gaiety press release below! At the Welbeck, we will be offering a 10% discount for diners who want to go and watch, Sweeney Todd! Or why not stay overnight with prices starting at £100 per couple…

Manx Produce Night 5th March

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    Following on from the success of last month's Manx night, Saturday 5th March, we are again showcasing local produce (Not that we don't always on every day's menu.) Chef Kris has devised another excellent feast which…

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